Business is rarely 9 to 5, Monday to Friday. Thankfully neither is eCall or our innovative telecom portal, which enables greater communication control 24/7. Missing customer calls is unthinkable but with the eCall portal you won’t have to.
How? Let’s take a closer look…
If you can’t immediately find the information you need, please don’t hesitate to call the eCall team on 0800 808 9900.
Call answering times, duration and volume are all important especially when assessing how your phone-based customer service is performing. Our advanced portal allows you to access these factors and more, all in real-time. In addition, you can monitor the effectiveness of calls, identifying successful and unsuccessful ones – ideal, especially in times of staff training or dispute.
iPhone & Android App
Whether you are out on the road, in the office or working from home, eCall’s online portal is always within easy reach. Available via iPhone or Android, the portal is as convenient to use on your mobile as it is on your PC.
Having access to heat maps which can illustrate where your callers have dialled from and at what time is a great way to handle future marketing campaigns. Such a clever tool means that you can also explore the effectiveness of current projects. eCall’s online portal gives easy access to this data, allowing your marketing manager to enjoy vital statistics with one convenient click.